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Roadside Assistance

Roadside Assistance - Orangeville Kia

Kia Roadside Assistance Program reflects our commitment to the customer's Kia experience. If you should experience an unfortunate circumstance and are stranded on the side of the road, Kia's Roadside Assistance will be available to help you. It is accessible in all our provinces and the United States, 24 hours a day, 365 days a year. This service is available for a period of 5-years/unlimited km after the vehicle's in-service date.

 Includes the following full roadside amenities:

  • Towing Service - Vehicle Inoperable
  • Battery Boosting Service
  • Flat Tire Changing Service
  • Lockout Service
  • Fuel Delivery
  • Mechanical Breakdown
  • Winching and Extrication Service
  • Trip accident Assistance Service

What if my vehicle needs to be towed?

If your vehicle needs to be towed - even if it's due to an accident - just call Kia's 24-Hour Roadside Assistance at 1-866-444-5421. The driver will tow your vehicle to the nearest Kia dealership from the site of emergency.

 What happens if I run out of gas?

Kia's Roadside Assistance will deliver gas to you. 

 What is the Trip Interruption Benefit?

In the event a warranty-covered mechanical disablement occurs more than 100 km away from your home and your vehicle is disabled overnight, due to a repair in process, Kia Roadside Assistance will reimburse you for reasonable expenses, such as meals, lodging, or alternate transportation. Trip Interruption Benefit is limited to $300 per trip interruption. 

What is the reimbursement process for the Roadside Assistance Trip Interruption Benefit?

To have your trip interruption expenses reviewed for reimbursement consideration, please send a letter of explanation of your circumstances, and the original receipts for your eligible expenses (lodging, meals, and alternate transportation) to:

Kia Roadside Assistance (Attention: Claims Department), PO Box 190, Richmond Hill, ON, L4B4R5

How do I claim for roadside assistance?

Please download a roadside assistance claim form and submit to the address above.

I'm heading on a trip, how do I find dealers near me when I'm on the road?

If you are planning a short-term or long-term trip/vacation and want to have an idea of which Kia Dealerships (in Canada or the Continental U.S.) will be along your route, check out our dealer locator for more information.