All warranty work needs to be diagnosed and repaired at a Kia Canada authorized dealership. Dealer locator.
Kia dealers know Kia vehicles best, including having all the proper specialty tools to get the job done right, the first time!
To remain under warranty, what should I get serviced?
To ensure your vehicle will remain covered by Kia Canada's Warranty, we suggest going to your Kia dealership at the recommended intervals prescribed in the owner's manual, specifically Section 8. Book an appointment here. Our service department can also answer any questions you have pertaining to the maintenance schedule.
I have a possible concern with my vehicle. What do I do and is it covered by warranty?
Whenever you have a concern with your Kia vehicle and you would deem it to be minor book an appointment. If it requires immediate attention, contact us or locate the nearest Kia dealer.
The determination of whether a repair is covered by warranty or not, is made once the CAUSE of the CONCERN has been found.
If the CAUSE of the CONCERN is due to a maintnenace related item or a non-warranty covered component, diagnosis/inspection and repair charges will apply.
Is my warranty valid at all Kia dealerships?
Yes, your Kia warranty is valid at all Canadian Kia dealerships.
It is considered best practive to maintain and service your vehicle at one location, in order to maintain the relationship and records.
Is my warranty valid in the United States when travelling?
Yes, both your Warranty and Roadside Assistance are valid in the United States when travelling.
You should not have to pay and be reimbursed after the fact. If you have any issues, please call Customer Service @ 1-877-542-2886.
What happens if I sell my vehicle before its warranty expires?
The warranty transfers to the new owner at no charge. Ensure to notify your local Kia dealership of the ownership change to ensure that Kia Canada's records are up to date for recall notifications.
Warranty start date is the day the vehicle was registered. This date can be found on your Bill of Sale (if bought new) or by contacting our Service department.
Ensure to provide receipts of maintenance to the new owner, to minimize potential future issues regarding warranty coverage, as there is no central database for this information.
How long is my Roadside available for?
It is accessible in all our province and the United States, 24 hours a day, 365 days a year.
The service is available for a period of 5-years/unlimited kilometers, after the vehicle's in-service date.
Call (866)-444-5421 if you require Roadside Assistance.
What does Roadside Assistance cover?
Towing Service - Vehicle Inoperable
Battery Boosting Service
Flat Tire Changing Service
Winching and Extraction Service
Trip Accident Assistance Service
What if my vehicle needs to be towed?
If your vehicle needs to be towed, even if it's due to an accident, call 1-866-444-5421. Tow truck will take the vehicle to the nearest Kia dealer.
When calling you will need to provide the VIN of the vehicle. VIN is found in corner of windshield, drivers door, and/or ownership/insurance slips.
What happens if I run out of gas or have a flat tire?
Kia's Roadside Assistance will come and deliver gas or install the spare tire for you.
Charges will apply for fuel added to the vehicle.
What is the Trip Interruption Benefit?
In the event a warranty-covered mechanical disablement occurs more than 100km away from your home and your vehicle is disabled overnight, due to a repair in process, Kia Roadside Assistance will reimburse you..
Reimbursement is for reasonable expenses, such as meals, lodging, or alternate transportation.
Trip Interruption Benefit is limited to $300 per trip interruption.
How do I get reimbursed by the Roadside Assistance Trip Interruption Benefit?
To have your reimbursement considered, please send a letter of explanation of your circumstances, and the original receipts for your eligible expenses.
Address: Kia Roadside Assistance (Attention: Claims Department), PO BOX 190, Richmond Hill, ON, L4B4R5